Arctic Hospitality

Terms & Conditions

TERMS & CONDITIONS 
The following terms and conditions shall be applied for daily programs offered and delivered during all seasons by Arctic Hospitality Oy (Ltd), later AH.

COMMERCIAL TERMS

Services and Prices:
The prices and the services offered and to be delivered by AH under these Terms & Conditions for daily programs are set out in the program descriptions for each daily program service. The given prices include VAT according to the Taxation Laws and Regulations of Finland. AH reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of AH.
Reservation:
Reservation received by AH is considered as confirmed upon reservation confirmation send by AH to the consumer. Payment options will be presented in our webstore, or in case of reservations made on the spot, during the booking process.

Cancellation terms:

Total cancellation:
30 days or less prior to the arrival or no show 100% of the total amount.
For cancellations, please contact info@arctichospitality.com and refer to your booking number or call +358 40 5015229

Changes:

All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of AH.

Child Policy:

For children (age limits shown on description of the activity) AH will apply special child rates.

GENERAL TERMS & CONDITIONS

Definitions
“AH” is Arctic Hospitality by Nordic Hospitality Oy (LTD)

“Consumer” is a person, who has delivered the Order or other way confirmed the booking to AH. For the avoidance of any doubt, a company, corporation or community is not a person. hereinafter each alone “Party” and together “Parties”.
“Order” is any documentation in written form, from the Consumer to AH to make a booking. “Order Confirmation” is any documentation from AH to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.

Service language

Language used for guiding and during all services is English or Finnish if not otherwise stated or agreed.

Liability

AH shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.

Liability Insurance

AH has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of Fennia Insurance Company Ltd.

Motor Liability Insurance

All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. Compensation for damages or injury resulting from a road accident shall be covered by the valid Motor Liability Insurance of the vehicle that caused the accident. Under the provisions, any person suffering bodily injuries is entitled to receive compensation for the cost of medical treatment, pain and suffering, and handicap, in accordance with the terms and conditions of Motor Liability Insurance and laws and regulations of Finland. Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the Finnish authorities. Damages for property are by law limited up to EUR 3.300.000. But if an injured party has willfully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation.

Other Injuries

AH may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of the AH or its employees or sub-contractors or by the provision of faulty equipment. AH is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Personal travel insurance is always highly recommended. Program services e.g. snowmobile excursions can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.

Force Majeure

Neither Party shall be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). If encountered a force majeure condition, the Party shall immediately notify the other Party in writing thereof, and shall keep the other Party fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under this contractual relationship.

Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.

Severability

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.